Instant Image Gallery

HELP

Frequently Asked Questions about ordering photos online.

How do I place an order?

It's easy. Just find the thumbnail sized version of the photo you like in the gallery. Click on it and you will see a larger version of the photo and list of products available from that photo. Enter the quantity of the product you want to order and click "Add to Cart." Follow the secure checkout instructions from there.

I see that you need my email address when I order. Will you send me a lot of unwanted emails and spam?

No. We just want to send you a receipt for your credit card transaction and let you know we received your order safe and sound.

Is my credit card information safe and secure?

Yes, the pages on our site where your perosnal data and credit card information is requested are secure pages, secured by SSL from GeoTrust, the world's second largest digital certificate provider, and a leader in a wide variety of Identity and Trust services. Any card numbers entered are encrypted so they can only be read by the credit card processing company. Even we do not have access to your card number.

When will I receive my order?

Orders are printed quickly after they are received. If you placed your order before 10:00 a.m. Eastern Time, use this chart to see your delivery time. If you ordered after 10:00 a.m., add one business day to these times. We ship all orders directly from our labs in Virginia and Ontario. Shipments to eastern states and provinces will tend to take fewer days than shipments to western states and provinces. Business days are Monday through Friday.

	First Class Mail	UPS Ground	UPS Next Day
Photo smaller than 11x14	2-6 Days	2-8 Days	1 Day
Photo 11x14 and larger	2-9 Days	2-11 Days	1-3 Days
Photo Gift Item	2-9 Days	2-11 Days	1-3 Days

Will my prints have "PROOF" or some other watermark on them?

No. The watermark you see on the photos online is to protect them from illegal downloading. Your print or photo gift will not have this marking.

What if I don't see the photo I want to order?

Please use the Contact Us page to send a note to the photographer or photo editor, requesting they add the photo you want to the photo gallery. Please be specific and include details such as the date of the event, the date your photo or any similar photos tha have been published and any other information that may help identify which photos you are looking for. Requested images are usually added to the gallery in 1 or 2 days. Please revisit the gallery and place your order.

Can I copy the photo after I receive it?

No. The copyrights are still owned by the photographer and/or their employer. If you need additional copies please purchase them from the online gallery. If you have commercial uses in mind, please use the Contact Us page to ask for written permission.

Who are you?

The photographer, publication or organization whose gallery you are visitng has chosen to partner with our lab for photo reprints and photo gift products. We are MyProPhotoSite, MyNewsPhotos, MyArtistSite and GreatEventPictures. Our company is Showalter Imaging Group. Our family business was founded by the grandfather of the current President. We have been in the photo business for over 40 years making high quality photos for professional photographers and publications. Our online software is provided by our technology partner, Instant Image Gallery, a division of Karow Associates, Inc., who owns and operates this Web site.

What if my order arrives damaged?

Although this is rare, accidents do happen. Please email us at orders@mynewsphotos.com or call our customer service hotline at (800) 434-0680. We can help you more quickly if you will refer to your Invoice Number when you write or call. We will work with you quickly to replace any photos damaged in shipping. This phone number is for customer service questions. Orders may only be placed online, not over the phone.

Now… may we ask you a question?

Did you find the answer you needed here? Yes? No? Not exactly? Would you please let us know by emailing the boss? Send to Allen@mynewsphotos.com